TERMS AND CONDITIONS
These Terms and Conditions govern all purchases made through www.julieandcharlotte.com. By accessing, using, or placing an order on this website, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.
1. ORDERS & PAYMENTS
All prices displayed on our website are listed in EUR and include applicable taxes unless otherwise stated. We offer a range of secure payment options, and all payments are processed securely through trusted third-party payment providers using the payment methods available at checkout.
By placing an order, you are making an offer to purchase the selected products. An order becomes legally binding once payment has been successfully completed and an order confirmation email has been sent to the customer. All orders are subject to availability and acceptance.
While we make every effort to fulfil all orders, we reserve the right to refuse, cancel, or limit any order at our sole discretion. This may occur in cases including, but not limited to, pricing errors, product unavailability, suspected fraudulent activity, or other unforeseen circumstances. If an order is cancelled after payment has been processed, you will be notified promptly and receive a full refund via the original payment method.
2. SHIPPING
We ship all orders from Luxembourg. Shipping costs, delivery times, and available delivery options are outlined in our Shipping Policy.
Delivery times are provided as estimates only and may vary due to factors beyond our control, including carrier delays, customs clearance procedures, or other unforeseen circumstances. We cannot be held liable for delays caused by third-party shipping providers or customs authorities.
4. RETURNS & EXCHANGES
For detailed information regarding returns and exchanges, please refer to our Shipping, Returns & Exchanges Policy. To be eligible for a return or exchange, items must be returned within 14 days of receipt in their original, unworn, and undamaged condition, with all tags and packaging intact.
5. PRODUCTS
Julie and Charlotte offers accessories and fashion items for sale online. Product descriptions and images are provided for illustrative purposes only. While we strive to display colours accurately, actual colours may vary slightly due to differences in screen settings and device displays. Minor variations in colour and appearance do not constitute a defect.
6. GIFT VOUCHERS
Gift vouchers are valid for 12 months from the date of purchase. They are non-refundable, non-transferable, and cannot be exchanged for cash. Julie and Charlotte cannot be held responsible for lost, stolen, damaged, or unauthorised use of gift vouchers.
7. INTELLECTUAL PROPERTY
All content on www.julieandcharlotte.com, including but not limited to text, photographs, graphics, branding, logos, and designs, are the exclusive property of Julie and Charlotte and are protected by applicable intellectual property laws. Any use, reproduction, modification, distribution, or publication of such content without our prior written consent is strictly prohibited.
8. PRIVACY
Personal data is processed in accordance with the Privacy Policy available on the website.
9. GOVERNING LAW AND JURIDICTION
These Terms and Conditions are governed by the laws of the Grand Duchy of Luxembourg. Any disputes shall be subject to the exclusive jurisdiction of the courts of Luxembourg.
10. CHANGES TO THESE TERMS
We reserve the right to amend or update these Terms and Conditions at any time. The latest version will always be available on this website. By continuing to use the website after any changes have been published, you agree to be bound by the updated Terms and Conditions.
We reserve the right to amend or update these Terms and Conditions at any time. The latest version will always be available on this website. By continuing to use the website after any changes have been published, you agree to be bound by the updated Terms and Conditions.
