Shipping Policy, Returns & Refund
Shippin Policy
SHIPPING FOR ONLINE ORDERS
We carefully prepare and ship every order to ensure it arrives safely.
We carefully prepare and ship every order to ensure it arrives safely.
We currently ship to Luxembourg, Germany, Belgium, France, the Netherlands, and Portugal, Austria, Denmark, Spain, Finland, Hungary, Italy, Latvia, Lithuania, Czech Republic, Romania, Slovakia, Slovenia and Sweden.
Shipping Fees:
- Luxembourg: €3.50
- Germany, Belgium, France, the Netherlands & Portugal: €6.00
-Austria, Denmark, Spain, Finland, Hungary, Italy, Latvia, Lithuania, Czech Republic, Romania, Slovakia, Slovenia, Sweden: €9.50
Shipping charges apply to every order and are calculated at checkout.
Free Shipping:
- Luxembourg: Free shipping on orders over €100
- Germany, Belgium, France, the Netherlands & Portugal:
Free shipping on orders over €140
- Austria, Denmark, Spain, Finland, Hungary, Italy, Latvia, Lithuania, Czech Republic, Romania, Slovakia, Slovenia, Sweden: Free shipping on orders over €300.
If your country is not listed or if you have any questions about shipping or delivery, please feel free to contact us. We'll be happy to help and check whether shipping to your location is possible.
DELIVERY TIME
As a small independent business, each order is carefully prepared and shipped with attention to detail. Processing and delivery times may therefore vary depending on order volume and destination.
Estimated delivery times are as follows:
- Europe: 3-10 business days.
Please note that these delivery times are estimates only and may be affected by factors beyond our control, including carrier delays, customs clearance procedures, and local postal services.
Returns & Refunds
Please inspect your order upon delivery and contact us immediately at hello@julieandcharlotte.com if the item is damaged, defective, or incorrect.
RETURNS
Items may be returned within 14 days of the delivery date. To be eligible for a return, products must be unworn, unused, and undamaged, with all original tags attached and returned in their original box, protective packaging, and dust bag. Proof of purchase is required for all returns.
All returns must be requested and approved in advance. Returns sent without prior authorisation will not be accepted. Once your return request has been approved, the return address and further instructions will be provided by email.
REFUNDS
Please note: Custom-made styles are final sale and cannot be returned or exchanged.
Returned items must be new, unworn, and defect-free, and sent back in their original packaging, including the return form provided after your return request. Please also include all care bags in which your jewellery was delivered.
Any loss of value resulting from wear, use, or handling, including missing or damaged original packaging, may result in the return being declined, as these items can no longer be offered for sale. In such cases, the goods will be returned to the customer without reimbursement.
All return shipments must be sent using a tracked shipping service, and a valid tracking number must be retained for your records.
Return shipping costs are the responsibility of the customer, unless the item received is faulty or incorrect.
If a return parcel does not arrive at our return address and no valid tracking information is available, we unfortunately cannot issue a refund.
Once your return is received and inspected, we’ll notify you of the refund approval.
If approved, the refund will be issued to your original payment method. Processing can take up to 14 business days.
We offer a repair service for jewelry pieces that may break after the 14-day return period. The repair costs vary depending on the extent of the damage, typically from €5 to €25. Please note that the buyer is responsible for shipping costs unless the jewelry is dropped off at a participating store location.
